Protecting our clients has always been of utmost importance to us.

If you’re not satisfied with your purchase, you might be eligible for a full refund. We always make sure to fulfill our customer’s orders, and if not we’ll issue you an instant refund. Find out more about our Buyer Protection Policy here.

Once you’ve completed your shopping, you’ll have a choice of paying with your credit or debit card or online with a bank. You can also pay by bank transfer or bank deposit.

Simply choose the “Bank Transfer or Bank Deposit” option, and transfer funds directly into our bank account.

To make a payment using the “Bank Transfer or Bank Deposit” option, send your payment to one of these Afrimash Holding accounts.

 

Here’s how we can help you

We take online transactions seriously. This is why we ensure that they are safe and protected at all times, which means you can buy items without worry. Each purchase you make on Farmpays is backed by our guarantees, which give you all the peace of mind in the world. When you purchase an item, we will help make sure it’s delivered to your door exactly as described and in time.

Farmpays Buyer Protection guarantees your satisfaction. If you’re not satisfied with your purchase, let us know and we’ll refund your purchase.

 

All of our Customers are eligible for a number of amazing benefits, including:

 

  • If we mess up, we’ll issue you a full refund straight away. When you purchase an item from us and it doesn’t arrive, or it arrives faulty or damaged, we can help. You simply have to contact us for a refund and we’ll try our best to arrange a remedy. We are happy to refund your cash or store credits in full. When you purchase an item from us and it doesn’t arrive, or it arrives faulty or damaged, we can help. You simply have to contact us for a refund and we’ll try our best to arrange a remedy. We are happy to refund your cash or store credits in full.
  • We’ll provide a full or partial refund if a product you ordered doesn’t meet the description. If you receive the wrong item(s), we’ll be more than happy to give you a full or partial refund. A full refund is given if you return the item, and a partial refund is given when you keep it.
  • To get a refund, send an email to our support team in the following way:

Quick Tip

Put in the items you’d like to purchase and be sure to read the descriptions very carefully. You can also ask any questions about the item before making a payment.

If you need something different than what is mentioned, please make a “Special Buying Request”

Our new click-and-collect feature makes it easier to order products and have them delivered right to your local store. Plus, you’ll get the convenience of in-store returns and a secured checkout process.

 

Buyer Protection
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